I’ve had to act on this consumer protection act (at least New Zealand’s equivalent which I think is very similar) when my MacBook trackpad stopped registering taps and Apple were very reluctant to follow their obligations as required by law.

It took a lot of handholding to even educate Apple about their legal obligations to consumers in New Zealand.

Eventually after threats of sending copies of letter to consumer protection office they agreed to pay for materials, but I had to pay for labour costs for the fix.

Legally, they were required to pay for everything but I gave in because the labor cost was pretty cheap (I think around $80).