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Comment by Twisell | Hacker News Reader

Hello I’m a MBP owner with no keyboard problems after 2 years and I’m actually very happy to know that if I ever got an issue it will be replaced for free thanks to the extended repair program.

I am really alone???

Are others commenters all dissatisfied customers or just ranters who don’t work on macOS anyway ? Very curious...

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How many premium laptops have you owned that had keyboard issues? I've never had a keyboard issue on any laptop I've ever owned. Are you sure you'll be happy to waste an entire afternoon waiting for something which should not break to be fixed?

About a month, my early 2013 MacBook Pro died so I replaced it with a brand new 2018 MacBook Air with the latest generation butterfly keys.

I'd previously tried out someone else's 2016 MacBook Pro with the first generation butterfly keyboard. I actually immediately liked the new keyboard and knew I'd get used to it almost immediately if I ever switched.

10 days into my 2018 MacBook Air ownership, I started experiencing "sticky" keys with characters repeating themselves and/or not registering. This was on a brand new computer that had always remained closed when not in use and hadn't even moved from my desk.

Luckily, I was within the 14-day return period and I was able to walk into an Apple store and swap out the defective unit for another new MBA that (so far) doesn't have the sticky key issue.

I am now close to the end of the return period for my second MBA and I live in fear that the issue will present itself and I'll need to be without my computer while some Genius Bar employee tears apart my brand new $2,000 laptop and follows some mitigation procedure that is not guaranteed to last long.

I believe Apple has the resources to make this keyboard mechanism work but has not allocated those resources appropriately.

If I was you, I'd return the computer and get a refund , purchase a second hand laptop, 2015 MacBook Air or maybe a ThinkPad and wait for a year or two. Apple have legit gone downhill and your better off with something a little older but tried and battle tested.

Older MacBook Airs are excellent machines.

I have both, the work machine has a butterfly keyboard. It has already been swapped out once and I “self repaired” the next time it happened. I hate the machine, I hate typing on it. I want to upgrade to an older machine.

Stop fixing stuff that isn’t broken.

You're happy you'll be covered when this issue arises in your MBP but it took a lot of frustration and work from other people to get Apple to this point. So it's unfortunate that you're satisfied with Apple's performance because you won't be as negatively impacted by this as other have been.

Would you feel differently had this problem happened to you before they instituted this policy and had to waste your own time and money repairing their problem?

Personally I'm disappointed in Apple and know they can do better. The proof is my 2012 MBP sitting right here on my desk.

They probably would not be getting so much flak today if they'd owned up to the problems and offered a quick, inexpensive repair solution when they first started appearing, way back in 2015. But instead they persisted with the flawed design for years, giving owner complaints the "you're holding it wrong" treatment and adding the flawed keyboard design to more models even after it should have been clear it had serious problems.

The longer you let a boil like this fester, the more painful it's going to be when you finally lance it.

I work in an office with a dozen 15" 2017 MBPs and no one's had keyboard issues. The only issue they have is their HDD keeps running out of space and they forget to offload to the network shares when they've completed their projects. My own 15" MBP of the same year hasn't had a keyboard issue (yet?) and I'm on it 6-7 days a week.

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