I didn't use the bus system at all so I can't comment there. Barcelona in comparison has fairly easy to navigate stations and a much friendlier fare system.
This in turn creates this shitty illusion of "public" service that nobody wants to use, because:
- it's unreliable (delays and strikes are common) - short working hours - poorly planned (or no) interconnections with other public services - abusive service costs to recoup the costs
Even factoring all expenses of a car, several bus connections I was forced to take in the past where in the order of 5-6 times the total cost of car ownership. This doesn't even include the grave annoyances I listed above.
Sad :(
They are required to do so by law.
At least in the province of Venice, there was a complicated set of rules to pick between bidders of public contractors - so the law is certainly not universal in this regard.
If I recall correctly, it was based on percentiles instead of taking just the lowest bidder in an attempt to avoid companies racing to the bottom.
This in turn created a system where winning ad these bids was mostly by chance, and unsurprisingly was found to be rigged several times. But I digress...
If anyone wants to pour over the article and explain it to me: EMT is the TfL of Madrid, Mayor's office is left-wing, Regional government is right-wing.