This interview sets up this false dichotomy where people ostensibly accessed music by spending $15 on a CD or not at all. The contention seems to be that piracy/Napster were a forgone conclusion because there was no real choice.
People listened to ad-supported radio or they listened to records socially or borrowed them. That’s how it worked for about 80 years.
I’m not defending the music industry, its practices, or its stalwart backwardness. But suggesting music was inaccessible is plainly false.