- It was originally intended to have an authority of +/- 0.6 degrees of trim
- Later it was discovered that this it not enough due to the aerodynamic effects of the engines becoming apparent also at lower speeds, which led boeing to increase authority to +/- 2.5 degrees per iteration with unlimited iterations until the maximum range
If you don't believe me, see pprune.org (real pilots discussing the issue) and https://www.satcom.guru/2018/11/stabilizer-trim.html
This is not a software fault.