Here’s another example but it’s about being in the wrong loan program or repayment plan. But the fact pattern is similar. The servicers and the dept of Ed did a bad job implementing this program.

“Lawson-Ross said she spoke to staff at Great Lakes around 10 times to confirm that she was on track for the forgiveness. "They told me, 'Don't worry about it. You're good to go,'" she said. Had she known her loans didn't actually qualify, she could have simply rolled them into a kind that did.”

https://www.cnbc.com/2018/12/18/borrowers-denied-public-serv...