Hacker News Reader

Age comes into play with how people react to bad UX. A youngster can learn the quirks of a bad UI, and deal with it (while hating it). An older person will simply choose to not use the product.

View on HN

Yes, and to get back to GP's point about not being able to avoid these interfaces in important situations, "choosing not to use the product" is underselling the problem again. It's worse than that, and the problem is getting worse.

See my comment elsewhere about app-driven audio equipment. The option of not using 'the internet' or apps, etc is already being taken away right now for entire classes of household devices or services (e.g. banks with a friendly human).

"An older person will simply choose to not use the product."

I completely agree. The older you get, the more you realize that patience isn't always a virtue.

Reply on news.ycombinator.com