what options would you suggest for the unbanked or those without smartphones?
Just because you haven’t handled actu al cash in a while doesn’t mean others haven’t. A large percentage of people still rely on cash transactions to get thru the day.
All I'm suggesting is that the "federal reserve note" is not as universal anymore. It's only practically useful if I have it.
Dropping an exact value coin into a machine is a solved problem, is reliable, instantaneous, has automatic redundancy in high volume locations because there will be multiple machines, protects privacy, etc.
> The agency then has to have staff to count the cash, then hire an armored car to take it to a bank. It's not that simple.
That is not a significant cost. The service is paid a small amount of money to collect a much larger amount of money, and if you do more frequent pickups then less security is required and the ratio stays low.
Meanwhile with cash you don't have to deal with chargebacks, computer intrusions, processing fees, etc.
Plus, people paying cash slow down the bus as they fumble for their wallets and count out their coins and such. If enough people pay cash, it slows down the bus significantly. We should be trying to get to the point where nobody pays cash when boarding buses for this reason alone.
Around here, on board the busses, they have completely automated machines that can read all the notes and dispense change automatically, they even seem pretty robust at it (crumpled bills, etc work fine) - they essentially as good a job as it's possible to do with cash.
And it still takes agonizingly longer than tapping a transit card and everyone else on the bus hates you.
I pay $0 for debit transactions, but anywhere from $1 to $4 for an ATM withdrawal.