Oregon students returned thousands of fake iPhones, costing Apple $900k
businesstelegraph.co.uk
businesstelegraph.co.uk
I went to the Apple store with this guy and felt ashamed just being around him as he dropped off a dozen water damaged iPod Nanos, each with an appointment, telling the guy that they were from guys in Iraq, as if that were to add some emotional weight to getting new ones.
Nearly a decade later I found out the guy was running the same scam with the iPhone SE by using reassembled water damaged phones or dummy phones from China. I am guessing he didn't get caught because the scale of his operation were a few at a time, maybe a couple hundred in a year, but not thousands over a year.
Now that I think about it, I had let him use my Apple account for appointments and claims, and ever since then, I have always had a bad time working with the genius bar over things that I bring in.
Pretty sure it is a shady arm of Costco.
edit: but see below
> let him use my Apple account for appointments and claims
IF you say on a forum, "I broke this law," THEN you get an email from hello@police.com saying, "You spoke and we listened!"
As always with the internet, “the stories and information posted here are artistic works of fiction and falsehood. Only a fool would take anything posted here as fact.”
For clarification I don’t like the practice of off shoring your money. Apple isn’t the only corporation that does this though. You’re misplacing your blame when it really should be at the US government. We can work to get rid of money in politics but for now that is unfortunately where our country is headed. For the corporations.
I recently heard of a friend of a friend who bought his mom a Tesla with profits from buying used iPhones on eBay and repairing them.
Maybe he was just submitting them to Apple with this same hack.
Guys would bring in a bunch of phones at a time. They knew the apple store drill and would make a separate appointment for each phone. It sucked, and took time and resources away from real customers. But we couldn't broom them without a concrete reason so they usually got at least a couple phones replaced.
We mostly assumed the phones were stolen and were being washed for new serial numbers, but it makes perfect sense that there are big counterfeiting operations behind this.
Edit: side note: it took a while to sell for not a lot of money. But other than someone needing to drill out a screw and caring about how it looked afterwards, i couldnt figure out why anyone would buy.
i couldnt figure out why anyone would buy.
curious then, why were you attempting to sell?Some say the MacBook Air is highly integrated and unrepairable. They are wrong.
I was genuinely curious. A perfectly fine answer would have been "I try and sell everything, because I don't know if it has value to someone". But failing that, you had to have decided to try it for some reason....
Because I'd heard this was rampant and sophisticated in China – with fraudsters being very advanced in their ability to make "junk inside" devices indistinguishable from authentic broken devices, via any cursory/external analysis. But, until this story, I hadn't heard of it at scale in the US. (And here, as well, it seems the high-quality fakes are coming from China.)
Original source: https://www.theolympian.com/news/nation-world/national/artic...
Geeze, you'd think Apple would have some sort of internal controls?
I would think that, among lifetime Apple customers who purchase AppleCare the average is actually above 5.
Not saying they deny the claims after that, just flag them to be looked into.
Probably the thing to do is work backwards from the resources that are available to investigate them. Then just skim off that many outliers. Do it until it's not saving the company more money than it takes to pay those people.
Of course, that implies that Apple has anyone to look at them, which it may not, and is probably the first problem...
I do, however, see tons of folks with cracked iPhone screens. Makes me chuckle; as an Android user, and one who doesn't need the latest and greatest, my phones are nearly disposable. Crack the screen? Spend $129 on another.
If you're happy with your $129 phone then perfect! I'm not criticizing that at all, and many people would also be happy with it.
I will say however that many people will be looking into higher end android devices though, and for the Samsung series they're often over 200$ [0], while iPhone screens are mostly under 30$ [1]. That's for our store to buy the part, before charging for labor+fees, etc. After fees you'd be looking at ~300/350 for an S8 and ~85$ for an iPhone 7/8. Not sure what it's like with the newest iPhones, those don't really come in often for repairs (yet).
Just pointing out that android phones are usually more expensive then iPhones to repair. I've personally used cheaper devices and they were just too slow for me, but it's all personal preference.
[0] One of our suppliers, https://www.mobiledefenders.com/mobile-parts/samsung-repair-... [1] https://www.mobiledefenders.com/mobile-parts/apple/iphone.ht...
Either way, it seems like if somebody has 5+ warranty claims in 1 year it'd at least be worth having somebody look into it? Not saying they deny it, just that it may be suspicious.
Just a anecdote of my own, I've had my iPhone 7+ for 2 years and my mom's had an iPhone 5S for 4 or 5 years, and we've never broken our screens, nore do we have huge bulky cases, just slim rubbery ones with glass screen protectors. We've both dropped them tons, just depends on luck I guess.
What’s that?
I think his Mac had an issue with his screen + latch. He sent it in, and made the grave mistake of having sent too many items for repairs. (He was spending tens of thousands of dollars a year on various pieces of hardware, that he reviewed for his site. And, naturally, he had a few returns/repairs, among the many, many items he ordered.)
The tl;dr of his story was that he had to mail it in three times, Apple didn't fix any of the under-warranty problems, and, as a final cherry-on-top, completely broke his laptop's latch.
He, of course, documented this entire adventure, along with a video where he keeps trying to close his laptop, while parroting Apple's response of 'nothing wrong with the latch'.
Sadly, the internet being what it is, this has all link-rotted away.
Yes, I'm from Oregon.
Nothing in the article seems to definitively identify them as counterfeit. If their determination is truly based on:
> "but which appeared to be counterfeit based on shipping methods and packaging"
Seems like Jiang has a pretty solid defense. Maybe all the phones were real iPhones, but were owned by people who can't/won't do a return through apple themselves.
> The elements of wire fraud under Section 1343 directly parallel those of the mail fraud statute, but require the use of an interstate telephone call or electronic communication made in furtherance of the scheme. United States v. Briscoe, 65 F.3d 576, 583 (7th Cir. 1995) (citing United States v. Ames Sintering Co., 927 F.2d 232, 234 (6th Cir. 1990) (per curiam)); United States v. Frey, 42 F.3d 795, 797 (3d Cir. 1994) (wire fraud is identical to mail fraud statute except that it speaks of communications transmitted by wire); see also, e.g., United States v. Profit, 49 F.3d 404, 406 n. 1 (8th Cir.) (the four essential elements of the crime of wire fraud are: (1) that the defendant voluntarily and intentionally devised or participated in a scheme to defraud another out of money; (2) that the defendant did so with the intent to defraud; (3) that it was reasonably foreseeable that interstate wire communications would be used; and (4) that interstate wire communications were in fact used) (citing Manual of Model Criminal Jury Instructions for the District Courts of the Eighth Circuit 6.18.1341 (West 1994)), cert. denied, 115 S.Ct. 2289 (1995); United States v. Hanson, 41 F.3d 580, 583 (10th Cir. 1994) (two elements comprise the crime of wire fraud: (1) a scheme or artifice to defraud; and (2) use of interstate wire communication to facilitate that scheme); United States v. Faulkner, 17 F.3d 745, 771 (5th Cir. 1994) (essential elements of wire fraud are: (1) a scheme to defraud and (2) the use of, or causing the use of, interstate wire communications to execute the scheme), cert. denied, 115 S.Ct. 193 (1995); United States v. Cassiere, 4 F.3d 1006 (1st Cir. 1993) (to prove wire fraud government must show (1) scheme to defraud by means of false pretenses, (2) defendant's knowing and willful participation in scheme with intent to defraud, and (3) use of interstate wire communications in furtherance of scheme); United States v. Maxwell, 920 F.2d 1028, 1035 (D.C. Cir. 1990) ("Wire fraud requires proof of (1) a scheme to defraud; and (2) the use of an interstate wire communication to further the scheme.").
It's a fairly broad statute, but to answer your question, it depends on whether the "activity" in question meets all of the elements of wire fraud.
https://www.justice.gov/jm/criminal-resource-manual-941-18-u...
https://www.justia.com/criminal/offenses/white-collar-crimes...
Mail fraud and wire fraud are federal crimes where the federal Constitutional power justifying federal law is the postal authority and the interstate commerce clause via the national character of the covered telecommunication networks, respectively.
The US federal government has no Constitutional authority for a general fraud law.
That aside, there are various ways specialized domains create risks of particular conduct that might carry the same general problem as fraud in general, but where the context makes it important to define the prohibited conduct differently than is appropriate for general fraud laws.
It can't be applied to "any activity done with electronic device[s]," unless that activity is to trick people into giving you money in exchange for a bogus or nonexistent product or service.
As in the text of the law in a sibling comment, the rules parallel "mail fraud," which is the same: if you send a magazine offering to sell someone a fancy tool kit for $200, and they send a check and you send a box of dirt, you've committed mail fraud.
If you do the same thing over the phone or internet, it's wire fraud.
In this case, the fraud went the other way: Apple says "if you bought a thing from us, you can return it," students say, "we bought this thing, please give me money back," but really, they didn't buy it, because this thing was a fake.
I'm not a lawyer, but I think it's the lying about the counterfeit nature of the item returned is what makes it a crime. Focusing on whether it's wire or mail or some other kind of fraud, or what other kind of device activity is covered under the statute, is not as relevant as the lying part.
Then just etch them.
As for Apple ID... It’s not hard to create them. I think any credit card requirements are recent, and definitely not planet wide.
Yeah, losing out to counterfeiting stinks, but I think they prefer the perception of being customer service centered. Probably worth more to them than the losses it generates.
Not sure if it's been posted yet, but I'm 99% sure this is a typo. Oregon State University is what they meant.
This: $900,000
AAPL: $922,780,000,000
I think they'll be OK.
They’re already “broken”. No need to overprotect anything.
As an Ebayer, most of my shipments are in crumpled re-used Amazon packaging with 50 stamps. At least I type out the “TO” address.
I can buy that the guy sending them back may not have known, though again the quantity he was sending should have raised a red flag. But the guy who was receiving the broken counterfeits and returning them to Apple? No way he didn't know he was doing something shady.
How the scam works - Apple sends their junk to China to remanufacture/recycle. There instead of being ground into a fine dust some end up in chinese panties to be smuggled out of the facility. Next someone pulls out most profitable still working parts, puts the phone back together and tries to pass it thru warranty process again: https://appleinsider.com/articles/18/10/09/rampant-chinese-i... Apparently they managed to get a grip on Chinese fraud, so scammers moved operation into US.
There is no such thing as Genius at the "genius" bar, they arent allowed to repair anything (can only sent it up the chain to Texas afair) and often dont even know how to open products, not to mention being able to tell what should be inside.
It's why I have been able to harvest my old units for parts and cover a substantial cost of each upgrade. I even sold a completely broken iphone 7 mainboard for $40, without fingerprint reader. I literally found the phone smashed to pieces on the ground (with SIM removed).
Broke students, who, seemingly managed to buy 3000+ Apple phones and return them? That's some terrible luck they had :-)
western values? that's an interesting term, care to elaborate?
What's the alternative? Praise them as modern day Robin Hoods?