"remember that all the non-tech people ask the tech people they know what to use. And tech people are who set up their family's computers, deploy software widely on business networks, etc."

As a techie who has set up and/or fixed many non-techie family & friends' computers and devices, I hear ya. 110%, loud and clear. :-)

However... I wonder how long this will remain true. More and more devices are ready to go out of the box and kids are being taught to use Google products in school.

It's not hard to buy a phone or Chromebook online, log into your Google account and be ready to go.

It's not like the old days when you would have to go to your grandma's house and install a better web browser, antivirus, etc. Most things just work now, for most people.