Is Apple going to accept that they’re currently 
    alienating and undermining decades of goodwill 
    by shipping broken computers in mass quantities?

I imagine the majority of people who work for Apple understand that. That doesn't necessarily mean the company will respond appropriately. That conflict is what happens when employees lack faith that doing the right thing (for the long-term health of the company) will benefit their own careers. I think that's what is happening at Apple. Individual employees know better, but the company makes a lot of bad decisions, even so.