Santana Row is bad relative to a real city, but it's great compared to a regular shopping mall (and compared to most of what surrounds it).

For example, the linked article, http://www.theatlantic.com/issues/96sep/kunstler/kunstler.ht... (which is a good read, btw), says: "In many localities apartments over stores were also forbidden under the zoning laws. Few modern shopping centers are more than one story in height, and I know of no suburban malls that incorporate housing."

Santana Row, however, does have housing above the stores.