I used Airbnb for years, but after a lot of strange experiences like this I was just tired of it. It was just constantly so much grief. And some of Airbnb's policies and customer support was just plain useless or outright hostile.

At one point I realized that if I just stayed in Marriott-branded hotels all the time, I could get platinum status. Now I have it, and I'm much happier with Marriott than I ever was with Airbnb. They give me lots of extra care and free stuff because of my status with the chain. If anything at all doesn't meet my expectation, I just ask them and they always fix it.