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Comment by ignoramous | Hacker News Reader

Surprising. Tobi Lutke, Shopify CEO, does use hacker news [0]. May be he reads this and elects to respond, like he's done before [1]. Given his profile, he doesn't come off as someone who'd make or approve of such decisions [2].

[0] xal

[1] https://news.ycombinator.com/item?id=10549279

[2] https://tobi.lutke.com/blogs/news/11280225-good-at-making-de...

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I had emailed him directly, excusing myself to have escalated to his direct email, writing a balanced, polite email asking for assistance, or at least confirmation of position.

Had no reply.

Well, he is in charge of this system. Why would he reply? He knows exactly what they do and how shady it is.

That crosses into personal attack, which is not ok here.

If you'd please review https://news.ycombinator.com/newsguidelines.html, you'll notice that the rules include Assume good faith.

We can assume good faith, but when bad faith has been demonstrated we should not turn a blind eye

What people consider "demonstrated" depends greatly on how they feel about a thing. We're asking users to err on the side of assuming good faith. That's not easy, so if you're not making a strong conscious effort to do it, you're probably not following the guidelines. (I mean anybody, of course—not you personally.)

What's the good faith scenario in this case? Even hypothetically? The CEO isn't aware of how the system (he is in charge of) works?

Sure. I'm in charge of HN and I don't know how all its systems work.

And there are plenty of other scenarios you could imagine if you wanted to assume good faith.

Sorry, I'm not buying that scenario. This is not some obscure internal system.

Nevertheless, please assume good faith when commenting here. All our defaults point us in the opposite direction. It takes a conscious effort to counteract that, and the survival of this community depends on it.

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