It's one of the reasons I'm convinced that Google et al don't hire the best engineers/programmers, but really just the best interviewers.
Managers, theoretically from the top down, are deciding how to allocate resources (as in, almost no live customer service people), what automated policies to put in, etc.
I think there's a fundamental problem with any company that refuses to provide some human contact for problem resolution (with customers, partners, vendors, etc.)
Also, after 20+ years in business, google engineers are still highly respected and sought after by every company for their tech expertise. If google didn't hire the best, that luster would have faded a long time ago.
Google has always been great at tech and poor at customer service. Though that seems to be a industry wide problem, rather than a google specific one.
certainly not sought after by my company, and i hate to speak for others, but i can name at least a handful of others where having any of the FANGs will usually get your resume circular filed. :x
At the scale they operate been one developer amongst tens of thousands on it's own isn't a good metric.