Trading privacy for survival is another tax on the poor
fastcompany.com
fastcompany.com
It's voluntary for now, but the industry is hoping people get used to it so it can be made effectively[2] mandatory.
And because people seem caught in race to the bottom competition to give up the most privacy they can, stuff like this may regrettably catch on.
[1]http://www.pewinternet.org/2016/01/14/scenario-auto-insuranc...
[2] Effectively mandatory meaning that insurance without a tracker will be like 10x the price.
I think the privacy line is already drawn too far, but aside from that, I think if monitoring 'driving behaviour' involves GPS tracking, it crosses the line because you can use it to infer the people and groups you associate with.
2. It's a wealth of data that can be used to generate other things about you. It's also data that's traditionally very hard for other parties to get a hold of - your car's make, model and your address is typically not secret information, but for the most part nobody but you knows everything about how you spend your time.
And once your insurance company has this information, you lose control over it. They can share it with other companies, with law enforcement, with parties that may not be relied on to keep the information secure.
Wrong inferences can be made about you, can be shared out.
A GPS will collect a lot of data that can be used for blackmail by rogue employees.
First and foremost, it's only ever going to be used against me if it is used. I would basically have to bet I was never in an accident, which, given I've been hit three times while legally stopped in the last 5 years, I'm not willing to do. I suspect for the vast majority of drivers, the monitor is a net cost, not a net savings.
But also, there is not a one-to-one relationship between liability and safety. Insurance companies care about liability first, and if they care about safety, they care about it second. I'd like to see some studies on how these monitors influence driver behavior before even considering getting one installed.
For another, the monitors lack context. It is safer to travel at 75mph in a 65mph zone if traffic is going 75mph and the road (and your vehicle) otherwise supports that speed. (Put lazily without citation: At that speed there is almost no difference to increased speed in terms of serious injury or fatality, but at that speed variance, the likelihood of a crash occuring is higher. Net result: more serious injuries and fatalities driving at the slower speed.) But the monitor will only see you going 10mph over the speed limit.
And then, as a sibling poster mentions, there are the privacy issues. If it monitors your location, it is monitoring far, far more than your driving habits.
So do you have a citation?
From memory, the TL;DR of the study was "speed differentials cause accidents, not speeding" along with "speed differentials cause more likely to be fatal accidents". A car going 75 MPH rear ending a car going 70 MPH is going to do less damage and potentially be less fatal than a car going 75 MPH rear ending a car going 55 MPH.
I'll see if I can find the actual study.
[0] https://sites.psu.edu/siowfa15/2015/09/18/is-driving-faster-...
These are just some cheap consumer model ones the boss picked up for about $100 each.
The more advanced and expensive ones he showed me, could give you even more detailed real time.information.
An alternative would be to only require tracking for drivers who have proven themselves to be unsafe (found to be repeatedly at fault in accidents). Car insurance is not just protection against accidents due to traffic and weather, it's also protection against negligent behavior of drivers themselves.
In the longer term, though, we need to switch to other forms of transportation that don't require individuals to self insure. Perhaps that will be self driving car and bus services, that don't have the huge risks associated with people driving, or maybe they will involve expanded rail service.
Bad drivers are already a part of the risk calculation.
I think the desire to track them individually is a manifestation of our North American propensity to look for punitive solutions.
That's a weasel statement. "bad" "part" "calculation" are all soft terms. You can always tighten the metrics, which a GPS would allow for, given time and rigor.
But I do believe that we have a bias towards solutions that punish a particular person.[1]
It's an insurance company, if many people drive badly then you can be sure they've factored it in because they don't lose money over a solved problem like that.
I still don't think we should target bad drivers for extra surveillance, because I value the privacy of the bad drivers too much.
Also valuing the privacy of the bad drivers, is just valuing my own privacy down the road. [2]
[1] https://en.wikipedia.org/wiki/Just-world_hypothesis
[2] At first they came for the bad drivers, but I wasn't a bad driver ...
How are you getting 'genocide' from the above comment?
> [2] At first they came for the bad drivers, but I wasn't a bad driver ...
This is an allusion to "First they came... ", a poem written by a German Lutheran minister recalling the cowardice of contemporary German intellectuals who would not oppose the Holocaust:
https://en.wikipedia.org/wiki/First_they_came_...
You should be careful using allusions when you don't understand their origins.
Even if I tried, there is literally no way I could possibly self censor myself enough to avoid offending everyone on the internet.
These types, of threads based on offense are a waste of time:
1) If the person claims to be offended, you can't refute that because the offense is an internal state that they claim they are experiencing.
2) If the claim is that someone else maybe offended, then you also can't argue against that because now you are debating on an inference for which there is no firm evidence.
It's like those endgames in chess where you wish you didn't have to move.
Even by responding to this, I lose, because I will be likely down-voted for not being sensitive enough, even when no offense was ever intended.
However I can flip it on you. Go and find proof that I intended to offend with my comment.
Try not to be offended by constructive feedback, and now that you know, perhaps think twice before you use that allusion in the future. I've also made similar well-intended mistakes, and I've benefited from others helping me learn and grow from them.
> You should be careful
You're doing some serious backflips there. As if he isn't being careful enough for your taste. That's just useless drivel.
Read the thread again: Once it was clear that they were legitimately unaware of the origin of the allusion they made, the suggestion I made was to be careful in general using such allusions.
Yeah, that's why trucks and buses beep all over the world.
Thanks for the noise, insurance industry!
And I would almost guarantee that someone made money off of establishing a contract to sell such tracking devices to the state, to then sell/force them on bad drivers.
Profit > Punishment
Private insurance companies buy these, not the state
> to then sell/force them on bad drivers.
They don't need to be forced. Those drivers could be offered the option of installing them with a smaller increase in premium, and not installing them with a much higher increase in premium. Eventually, if their driving habits don't change for the better, they will be priced out of auto insurance, which is what happens today if you continually are at fault in car accidents.
At a certain point, that's the same as being forced.
At a certain point, the risk you impose on the insurance pool by not driving safely is greater than your ability to pay for that risk, so you have forced (priced) yourself out of insurance coverage.
You can always go with another insurance company who will offer you terms that don't involve the tracking device, but they aren't going to extend that coverage to you for a lower price.
But not everyone can be a safe driver, which is one reason we need alternative transportation options for them.
Or, once a critical mass is reached the insurance industry will lobby for it to be mandatory in all cars, selling it as a safety feature.
I look at Tesla's spy system as the sort of dystopian future we can expect.
To give a simplified example, say a good driver costs an average of $100 per year and a bad driver costs $10,000. If without trackers, you can get 100 customers where 10% end up ultimately being bad, the cost over the year ends up being $100 * 90 + $10,000 * 10 = $109,000 or $1,090 per customer. If trackers let you get down to just 8% bad drivers, your expected costs are $100 * 92 + $10,000 * 8 = $89,200 or $892 each.
That lowered cost means more competitive rates, which in turn drives positive selection (i.e., good drivers will be more likely to sign up for your service in the first place). Those bad drivers you passed on also aren't just going away - they're going to competitors and driving up their costs.
I would rather we not normalize technology that really has no reason to exist but to allow insurance companies to optimize the last meaningless % of their margins at the cost of a slow erosion of an expectation of privacy. (companies who already have a history of doing questionable things to deny claims and avoid liability, enoughso that I have personal stories on this matter)
As the insurance company couldn’t determine your driving ability themselves, and therefore offers the same price regardless of ability, the black box allows customers to pre filter themselves before applying, hopefully reducing the average accident rate.
Let's use your data; they currently pay ~$1,090 per customer. So for the sake of argument, let's say that they charge $1,100 and keep that $10 in expectation. Now they install GPS trackers, and they can identify two classes of behavior; class A drivers (50% of drivers), who have a 4% accident rate, and class B drivers (50% of drivers), who have a 16% accident rate. The combined rate is still 10%.
Class A drivers cost 48 * 1e2 + 2 * 1e4 = $24,800 = $496/driver
Class B drivers cost 42 * 1e2 + 8 * 1e4 = $84,200 = $1,684/driver.
So this is great -- good drivers pay less, risk profiles are narrowed, etc. Maybe the bad drivers can be given feedback that will tell them what things they can do to minimize their accident rate based on the GPS data, and get some feedback on that -- "drive slower", "stop at red lights", "stop running into parked cars" -- things that both improve the metrics for the GPS and result in safer drivers.
But maybe the metric that the adjusters found are "frequently drives in historically Irish neighborhoods", or "drives to fast food restaurants more often". Now things get diciers. And what if the things that the GPS is measuring are not proxies for how bad a driver they are, but how willing they are to settle with cash without involving insurance. Or the correlation is a false one -- it could be that most of the Class B drivers are excellent drivers, as good as Class A, but they have to pay Class B rates because they got lumped in with a secondary association not related to quality of driving.
This is a problem with any attempt to bring more metrics to bear in computing insurance rates, but is especially exacerbated by the invasive nature of GPS-based metrics, which can be used as proxies for all sorts of socioeconomic signals that allow open discrimination.
If the data collection is verbose enough, dead reckoning from speed/acceleration information can be used to unmask some non-driving information. It can't be generally unmasked completely, but even small correlations, like "they start slow in the morning but go faster after xx seconds" -> "they live near a freeway" -> <regional information> -> "they are slightly more likely to be rich" -> "they under-report accidents" can be inferred, leading down the same path. This is the sort of thing that I was indicating above -- a lot of "good" drivers can be lumped in with the "bad" ones to make Class B, if you can establish an attributes that appears to be causal but whose accuracy is low.
The issue here and my concerns with GPS trackers in general is if they are seen as providing valuable insight to how a person drives. This simply is not the case because so much of driving is context dependent. A few weeks ago, my brakes gave out briefly and I swerved sharply into the shoulder of the on-ramp I was on and finally came to a stop in the median between the on-ramp and the road I was trying to merge on to. Purely from GPS data that looks like erratic and dangerous driving when in reality I saved the insurance company money by managing to avoid hitting anything with my car.
Also: when you have an automatic and can’t depend on your engine for some braking power to take a load off the brakes.
2. It's called bumper to bumper traffic for a reason. Following distance is <1 cars length. Anymore than that and some bozo is going to slide into your lane.
3. You know nothing of me nor my driving habits. I simply pointed out that brakes can fail or appear to fail for reasons other than mechanical failure.
Yes, but that's not because of your driving habits, is it?
> 2. It's called bumper to bumper traffic for a reason. Following distance is <1 cars length. Anymore than that and some bozo is going to slide into your lane.
Heaven forbid your ego take a little blow to make everybody safer.
> 3. You know nothing of me nor my driving habits. I simply pointed out that brakes can fail or appear to fail for reasons other than mechanical failure.
I know exactly what you've told me: You drive in a manner likely to cause your brakes to overheat and fade, a problem that many, many other people driving in the same conditions as you are able to avoid. Therefore, you should pay more than them for insurance, all else being equal.
Worse than this, who say's they'll use the data honestly or competently?
Maybe they will draw false inferences from your innocuous driving data and still label you a 'bad' driver.
Then, if you try and argue with them, they'll make an appeal to the data, and attempt to shut down all debate.
Also, I haven't worked in property/casualty insurance, but my understanding of these trackers is that they don't include GPS capabilities, almost certainly for those sorts of reasons you mention. The risk of bad headlines incentivizes carriers to do what they can to ensure that the false-positive Class B drivers are not correlated with anything potentially sensitive.
A friend has one of these in her car and it literally has an LED labelled GPS. Which makes no sense because one of the arguments I heard they need GPS to get mileage and speed, which you can already get from OBD.
There’s decreasing value to pooling when the risks are perfectly quantified at the customer level.
Effectively mandatory meaning that insurance without a tracker will be like 10x the price
What IF thanks to trackers insurance prices drop by 10x ? So that without a tracker the price stays the same as of now. Would it be "effectively" mandatory for you ?An insurance company would have to drastically shrink, and so would its net profits, to do as you describe. So it quite obviously won't happen. Premiums will remain where they are. The price floor is effectively established.
(I do look forward to the next permutation, "well what if somebody lowers prices," so we can have a good round of explaining what a cartel is.)
But where is their price floor right now compared to their operating margins?
If the business is mostly actuarial risk, then dramatically lowering that risk by more accurately characterizing good and bad drivers would see premiums plummet.
If the business is mostly SG&A, then better assessing individual risk would be misapplied optimization and wouldn't affect premiums much at all.
(I do look forward to the next permutation, "well what if somebody lowers prices," so we can have a good round of explaining what a cartel is.)
Do you have good reason to think that car insurers have formed a cartel?
I get concerns about privacy & whether the market forces will actually work. But, pricing risk is also the fundamental business of insurance, so it seems very intuitive & logical for them to add additional parameters to quantify risk in their models. The better they can quantify the risk, the more competitive their rates can be, and the more successful they are as a business.
Corporations will never, ever be in the business of making less money.
“You’re 3 seconds away from a collision with 99.9% likelihood. Your insurance is now terminated”.
# of claims filed
% of claims initially denied
% of claims denied eventually settled
Breakdown of claims by jurisdiction/claims adjuster
Total $ collected in premiums and total $ paid out in claims
Most importantly the insurer should have to make the insured data profile available to the insured
What’s good for the goose is good for the gander
But there is no way I would opt in for even MORE surveillance. I won't even let my wife install the google or amazon home automation devices. I hate what the internet has become.
I get that some risks are fairly constant (e.g. theft), but premiums could be better correlated to actual risk.
Which is more then enough because most of the insurance pricing is determined by sales and administration costs and not by price of risk itself.
Similarly, the cost savings from increasing my deductible just isn’t there. Going from $1000 to $2000 should be more savings than a handful of dollars per year, since that will save insureco on just about every single claim.
There’s no way they’re charging me $100+/month if my risk of a claim is 2-3% per year.
But insurers' models are complicated. One factor to consider here is that the population with $1000 deductibles isn't the same as the population with $2000 deductibles. For example, some of the latter group have a higher deductible because they're financially stable enough to afford a $2000 emergency expense, but others have it because they're financially unstable enough to need the cheapest coverage they can get. There's a strong negative correlation between an individual's financial stability and their risk to an insurer, so in net, it wouldn't surprise me if the latter group is riskier on average.
Also, even if raising your deductible reduces your expected claim costs by more than a handful of dollars per year, insurers in most of the US aren't required to pass that savings on to you - they can price coverage based on your willingness to pay (see [0] and [1]). On the bright side, auto insurance is arguably about the closest thing there is to a perfectly competitive market in the US - your insurer has lots of competitors, and if they're overcharging you relative to your risk, it's easy to find a better deal elsewhere.
[0] https://www.naic.org/cipr_topics/topic_price_optimization.ht...
[1] https://www.npr.org/2015/05/08/403598235/being-a-loyal-auto-...
Our government policy (Ontario Canada) is to ask insurers how to reduce premiums, then the government lets them reduce/cap benefits and premiums go up anyway.
It’s one of the many markets we would open to more competition. A lot of US insurers would salivate at our rates.
Use your tracking token (safeway club card = phone number) or your groceries will cost significantly more.
I'm also not convinced that privacy problems truly affect the poor more. The government surveillance mentioned here is a big problem. But on the commercial side, companies are a lot more interested in acquiring the personal, financial, and medical data of the rich. And as the article admits, people making higher incomes are more likely to have their information stolen.
A lot of the evidence in this piece amounts to "surveys show that people earning under $40k worry about X more than people earning over $40k." That's a very weak form of evidence.
This makes government surveillance (as serious as it is) feel like a distant, abstract issue.
In Wall Street these were mandatory since many years ago.
Source: was tested for drugs as a part of my employment screening.
The sentence you quoted is framed to make some of those things sound worse than they are. "Listen to phone calls" - does that just refer to call centers recording calls for training/quality purposes? And "Monitor closed-circuit television" just is another way of saying "Many low-income employees work in places with security cameras." Finally, "require psychometric tests" sounds ominous, but a) college serves as a long psychometric test and b) interviews are informal psychometric tests.
The unifying thread is that employers have to invest more in supervising low-productivity workers.
A lot of that creepy stuff is moving upwards to white collar jobs, does that weaken the argument the article makes or does it just mean the problem is expanding 'upwards'?
why do you believe these workers are low-productivity? are they unworthy of dignity and privacy as a result?
why do you believe the employers are qualified supervisors? have you never had a bad manager? might it be possible that the employers have no idea how to encourage productivity, and that low productivity is induced by a coercive and surveilled work environment?
so many assumptions packed into those little words...
Having your work phone calls monitored is hardly something to get worked up about (you're using your phone for work...do you also get mad when your supervisors monitor your work in person?) and almost certainly not specific to low income employees.
CCTV is literally everywhere, nobody low income works in my building and everyone's monitored with CCTV. Big whoop.
Psychometric tests are very, very uncommon and not at all specific to low income employees, in fact, I'd argue the opposite (I mean... college is basically treated as a psychometric test)
Interesting. My experience has been the opposite. Haven't been drug tested since I got my last minimum wage job working in a grocery store.
> Having your work phone calls monitored is hardly something to get worked up about (you're using your phone for work...do you also get mad when your supervisors monitor your work in person?)
Uh.. yeah, if my boss starts watching me work directly and isn't actively collaborating with me - I'm going to be looking for a new job..
> Nobody low income works in my building and everyone's monitored with CCTV.
Very curious where you are located? That's certainly not the norm in any dev shop I've worked in. There's cameras on the server rooms - and building security.. but nobody is monitoring the employees. Are you US based?
> Psychometric tests are very uncommon and not at all specific to low income employees, I'd argue the opposite (I mean... college is basically treated as a psychometric test)
College is not a psychometric test. A psychometric test is one of those "You see your coworker report to work drunk out of his mind, do you: A. Contact management, B. Pull out a 5th to help him with the Hair of the Dog, or C. Not notice because you're too high to give a fuck."
I've filled out several of those over the years - ALL for low-wage retail positions. If you want to argue high-earners are tested - the long-form interview process is closer to the equivalent.
Typical 21st century office building, really.
Cameras for asset protection and building security != your boss looking over your shoulder while you work.
Source: a few acquaintances who worked as organizers by strategically taking jobs in certain companies.
no one's drug testing people making 100k+, but drug tests for low-level jobs are far, far more common than you think.
https://www.usatoday.com/story/money/careers/employment-tren...
>There is no definitive data on how many companies conduct drug tests, though the Society for Human Resources Management found in a survey that 57 percent do so. Nor is there any recent data on how many have dropped marijuana from mandatory drug testing.
>After the Drug-Free Workplace Act was enacted in 1988, amid concerns about cocaine use, drug testing spread to most large companies. All Fortune 500 companies now engage in some form of drug testing, according to Barry Sample, a senior director at Quest Diagnostics, one of the largest testing firms.
For example, Walmart is number one on the list. Is it the CEO who is being tested, or the guys unloading the shipping trucks?
Not that I ever did drugs because there was no way I was going to risk the government coming down on me, but it's an example of how drug testing is still something mostly relegated to the lower paying jobs unless your employer has reasonable suspicion in the case of government work.
If the company is accepting US government contracts, and you would be working on a team under such a contract, then the company is likely to be required to drug test you even if a security clearance is not required.
I'd offer a different take: they are required often for skilled manufacturing jobs, like for people operating precision or dangerous machinery.
I've seen many anecdotes where factory owners say that they can't find workers for machine operator positions who don't test positive for meth or opioids.
It's also possible that some of those employers are using drug tests as a sort of "morality" bar, but I'd bet they primarily want to protect their expensive capital equipment and their other non drug using employees from potential drug-use related accidents.
But I doubt there is a lot of drug testing for burger flipping or grocery bagging type jobs, especially not in a tight labor market as exists today.
You may have been out of the low income market for too long. The landscape has changed. The vast majority of minimum-wage jobs come with drug testing requirements in my area. In the meantime, over my entire professional software development career, I have only been asked to take a drug test twice (and declined once -- the job was nowhere near good enough to put up with that kind of nonsense).
That's not what VC's obsession about scale is all about. Volume matters. Millions of poor parents buying diapers can make an empire.
That entirely depends on how you define "rich" and "poor", which is a nontrivial thing to decide. In 2019 in the US, the top 10% wealthiest households collectively have more than twice as much money as the bottom 90% collectively. But lots of people in the top 10% don't consider themselves "rich".
Depending on the part of the nation you're talking about. In much of the nation, exceeding 100k makes you unambiguously wealthy. In other areas, you'd have a hard time living anything more than a squarely middle class lifestyle on that.
It's not about "playing games", it's that economic conditions vary so wildly across the nation that you can't accurately characterize what's "rich" and "poor" using the same scale everywhere.
That's why I say that determining "rich" and "poor" is a difficult thing to do.
The world would be a much different place if corporate was held personally responsible for their actions the same way labor is.
Basically, the only workers who are allowed total privacy anymore are white-collar middle managers. We don’t trust low-level workers and feel the need to keep tabs on them, while executives have been expected to carefully cultivate a squeaky-clean public image for the last 30-ish years.
But it basically comes down to “how much of my privacy to I have to trade for a paycheck?” The answer varies based on income level...
Sure, everyone should have the presumption of innocence, but these things aren't just happening out of mean-spiritedness.
For example, modern POS stations often run several cameras: one pointed at the cash drawer, one pointed at the customer, one or more pointed at the employee, all synced to journals or screen streams.
What are the groups that dominate American digital antenna TV station? Who are their backers? What are their political leanings, and what kind of propaganda do they air?
Well, aside from all these stations:
Okay, it makes sense to me now. Thanks.
Source: worked for a cable company setting up white angry people in Oklahoma. I saw white because there literally were no other races. Every other customer was angry because Obama something something Muslim destroying the world and their Fox News is out. shudders
Redistributing wealth to ensure fairness is hard, but at least when we use privacy as the currency we all start with some, almost equal, amounts. The downside is that realistically this approach only works when everyone participates - I don’t think hybrid “pay or we track you” would work out to be efficient at large scales.
Food stamps is giving someone something. A deduction of any kind is taking less from someone.
These days people, whether they realize it or not, act as if the government has a natural right to everything you produce. And anytime the government takes less it’s welfare.
If the government takes 50% but offers a rebate or a deduction to reduce the rake to 30% people are acting as if you should grateful! As if that were a handout!
Suffice to say I disagree with this type of thinking.
What makes it "welfare" is that it benefits poor people, not that the money comes from the government. What makes welfare "bad" is that it benefits poor people, not the middle class or the rich.
You can use WiFi for free. Why should that be frowned upon? It's your choice. We do not live in a nanny state. What should be clear is what kind of transaction you're in. What kind of data is collected. The deal should be transparent.
You can't say that this data is valuable on one hand but forbid people to trade it on the other hand. Definitely not just with an argument based on autonomy.
The privacy thing is a symptom to the massive marketing budgets companies have available to them today. We're covering up the cost of living by redirecting them via advertising agencies who then get to direct the money however they want. I say, block ads. Steal from advertising companies, falsify data as much as possible. This is not the way people should be being paid. While this is a viable mechanism of subsiding the cost of living, no change will occur.
Sounds a lot like defined contribution retirement plans, asset managers, mutual funds and hedge funds...
You should be able to!