As a passenger I expect pilots to fully know the plane they are flying and to previously have flown this exact type and model of aircraft in training sessions without any passengers whatsoever. 737 MAXs seem to have significant differences compared to other 737 models and airlines appear criminally negligent in the use of these aircraft.
I used to be a mere bus driver as a college job and I _had_ to train on all models before transporting any sort of organism with a central nervous system.
But apparently, flying hundreds of people at hundreds of mph at several thousand feet above the ground doesn't require this sort of familiarity with the machine. Having flown other 737s and skimming a manual 20mins before departure was often deemed sufficient, resulting in flabbergasted and overwhelmed pilots.
Boeing, FAA, airlines... whoever is ultimately blamed in all of this, the crash has revealed some scary stories in regards to aviation - all for the sake of cutting costs because people demand to fly across continents for $100.