Thank you for this feedback. This is really valuable. I believe the confusion started on the first question. After you choose it, you become a contractor in the agreement, not a customer, so many provisions are against you. We will probably delete this option to avoid confusion. We will also improve wordings and use of symbols to improve trustworthiness.

Regarding the editing, you should have received a final Word document with 100% ability to edit it. Preview is just to get a general sense of the document.

Regarding the discount on payments, thank you for the suggestion. We will add this option and we have specifically created a "suggestion" button on the website.

Thank you again for your feedback. It is very valuable! We will fix everything and let you know (if you want to).