I entered the URL for a site I'm building, wanting to see if IE9 was going to screw me up (I'm still on WinXP), and I was sent to a queue.
My only real complaint about the queue is that you give absolutely no indication of how long the expected wait time will be. This would be reasonable, except for the countdown clock, which simply read 00:00 the whole time I was waiting.
When I got out of the queue, the countdown clock set itself to 01:30 (quick question: why the leading zero on the minute portion if it's only going to be a single digit value? Is it aesthetics? I actually liked it but I was just wondering...). Unfortunately, for the first 10-15 seconds or so, I was just faced with a blank screen, save for the border around what I assume should be my browserling. After waiting for these 10-15 seconds, I was told that my time was up. The countdown was still running down while this message was shown.
Going back to the queue, I'm assuming that the 1:30 I saw counting down on the other page is a standard time limit for a free user, so why can't you give me a reasonable estimate based on something like (users-in-queue * 90seconds) / number-of-available-machines-or-vms-or-whatever?