Well what about enterprise support? When customers buy an enterprise solution at elastic they get support right? what would entitle them to move to this offering.
well it is not same. vendor support and third party services (aka support). you can influence the product through support and through being a direct customer.
You would think so, but that is not how it works with Elastic and lots of it customers. I have heard that from N of their (ex-)customers. I get why this happens for them. There is a certain vision and goal, and anything that doesn't align is a nuisance. This is part business part philosophy, culture, and brand you want to build in and around your business.