He was able to read Robert X. Cringley's book "Accidental Empires" thanks to Archive.org's "virtual library card" service.
This is a service where Archive.org sources a physical copy of a book for you, scans it, and lends it out to you digitally, one person at a time.
Sounds like a useful service. But all this monumentally ungrateful guy can do is moan about how "aggressively user-hostile" is it because you have to double tap to open a book from the list.
On those rare occasions I want a an e-book these days, I go to iBooks or Nook because the library programs (including Bibliowhatsits) are so bad.
Mostly I just buy the physical book, or order a physical copy from the library. It might take a few weeks to get from the other side of the country, but that's less hassle than dealing with the current state of library lending DRM.
Having UI feedback doesn't mean you don't appreciate what was done well. If the reply to a bug report is "but look at all I've done for you!" you're not going to fix many bugs and no one improves. (I have definitely been there, though.)