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Comment by misiti3780 | Hacker News Reader

Happy for him in his success, JIRA is still the product i hate using the most on a day to day basis.

I've always been happy with JIRA, using it successfully in large enterprises and in my own 2-person startup. But I know you have plenty of company in your hatred for it. As a tool for quickly entering an issue I want to track and having simple drag and drop across swimlanes for my development workflow, it does all I need it to do.

Can I ask what your preferred alternative is?

We went from excel to vsts and it had been working great for a couple of years. We got some new product owners who forced us to move to jira. It’s done absolutely nothing but cause problems, cause friction, frustration. The user experience is non existent and inconsistent. Things don’t work in any logical sense. And it’s horribly slow. What used to be quick and easy in vsts is now painful slow experience. This is the first job I’ve had where we moved to jira. The last 2 places I was at were moving away from it.

JIRA and VSTS (Azure DevOps?) have wildly different workflows.

To me, the Azure DevOps way of doing this doesn't work in any logical sense, I can't find the simplest thing in the mess of an UX they have.

I'm literally stuck with

> Unable to communicate with server. Saving is not possible at the moment.

How does anyone actually /like/ atlassian products is beyond me. I honestly cannot think of any other software that makes me as frustrated.

Not the GP, but for software development I highly prefer https://clubhouse.io/

Same here. Happy for the guy and his billion, but I can't understand why the product is so successful, despite being painfully slow –at every single page load it makes me want to cry. Does anyone here actually choose to use it, or like me, you happen to work in a company that settled on it. Can anyone offer perspective, am I missing something?

Agreed, it's painful to use and much more so since they rolled out the UI update a few months ago. On the other hand, it's so ingrained in our company's workflow that it's hard to replace.

Have you used HP Quality Center or Rational ClearQuest or some other 'enterprise' bug tracker.

JIRA is much better than they are.

It's called enterprise sales. Focused politics and sales pressure to precisely influence and sell through to decision makers who are far from the actual users of the product.

> JIRA is still the product i hate using the most on a day to day basis.

several years ago a very big super-duper-EVP of our BigCo happened to be in our cubicle and noticed how my colleague was agonizing with the JIRA (visible to the EVP slowness plus invisible to him yet scorching our brains utter pointlessness of what the colleague had to complete there). The EVP had a epiphany right there and then - "wouldn't it be a huge improvement in our developers' life if those JIRA issues were to be solved?". At that moment he looked like he was feeling himself pretty much a god who is about to give gift of fire to those dirty mud figurines. It was so hard to not burst into laugh right into his face... Anyway, it happened to be that extremely rare case when a such high EVP did ultimately deliver on his words, even if indirectly - he left the company pretty soon and with him out all that JIRA/Scrum/Agile stuff just totally disappeared almost immediately.

When Jira first came out, it was awesome. Way better than most other ticketing systems. It was soo good that the entire company that I worked for switched to it. Suddenly a phonecall from a customer could turn into a ticket created by the support department, which turned into a ticket for the dev, which eventually got put through development and back to the support department to notify the customer that their problem was fixed. Our whole company communicated through Jira. This was before all the "agile" fluff that got added onto it.

Have you worked with ServiceNow? Jira is a pleasure in comparison.

Is the actual problem JIRA or the configuration?

IMHO JIRA is more of an platform you use to build your own process. And I believe it is the process that sucks most if the time.

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