Ask HN: I versus We
Thoughts, Opinions? What do you usually do?
Thoughts, Opinions? What do you usually do?
http://en.wikipedia.org/wiki/Majestic_plural ;)
'In a frequently-repeated story, United States Navy Admiral Hyman G. Rickover told a subordinate who used the royal we: "Three groups are permitted that usage: pregnant women, royalty, and schizophrenics. Which one are you?"'
And the quote that (possibly) comes from Mark Twain is great, too: "Only kings, presidents, editors, and people with tapeworms have the right to use the editorial 'we.'"
Perhaps it's the editors part where bloggers get the idea to use we on everything...
Examples:
1) I'd say "I deeply apologize" rather than "we deeply apologize" when I want to be clear about owning responsibility for a corporate failure without hiding behind our corporate outfit.
2) I'd say "We're excited to launch..." to convey a team's hard work, dedication and excitement.
3) I'd say "We all hate having to do foo. That's why we created bar!" to show mutual empathy with our audience and convey that we are trying to solve a problem that "we" all have.
These tips mostly come from a public speaking class that I took, but they've served me very well for writing copy.
I've seen this a lot in hobby industries - guys working out of a tiny rented space in a office park find themselves wondering why their customers think they're a big company with a lot of money. This is inevitably due to their trying to look "professional", which tends to be a mingling of actual professionalism and aping the promotional styles of larger companies.
However, I've heard anectodes about one-man/woman businesses where a person fakes there's more people in the office. Seems dumb but sometimes it's needed and they had success with it, I don't think it suits your case though :)
I find when I'm describing a project I've done to anyone outside the organisation (and quite often inside, too), I almost always use We automatically. I may have done it but I did it on behalf (and frequently under the direction) of the organisation - it is an achievement and an asset for the organisation and should be credited as such.
Every sentence in my copy has a reason to be there, and the I/We thing isn't it. As it's important to not detract from the real message, I try and use what I think the reader might expect. This stops the reader from putting too much importance into my word selection on a point that I didn't intend to emphasize.
So I use both, depending on the context (although I'm sloppy unless I'm writing copy).
The mental trick is to append "I think" to the beginning of every sentence and hope that that works.
Also: using the "I" opens up the argumentum ad hominem, which can focus criticism into uncomfortable territory ("Goat bile shouldn't have been added until after the solution was brought to a boil!", versus "You shouldn't have added goat bile until...." One of those is a bit more likely to be taken personally (albeit by someone with thin skin, perhaps as a result of too much exposure to goat bile)).
"You're 17 years old; what could you possibly know about the economic state of affairs in the Andalucia region of Spain? I'm going to go find a real expert, like the ones you've cited!"
Along similar lines is the moratorium on rhetorical questions, which open up the possibility that the reader's answer will be different from the one you want them to have, at which point you've let the reader make up his/her mind before you've had a chance to change it.
I think both bits of advice are useful sometimes (I particularly dislike rhetorical questions, as they usually feel like beating around the bush), or even most of the time, but I teach my students to avoid both (along with using "you" in papers) unless they can make a stronger argument with them (ethos is everything), in which case they should err on the side of making a stronger argument.
Find a way to restructure the sentence to use "you".
It's about your audience, not yourself.
Your product website is going to have ten thousand words of text on it, much of it on a blog talking about your company and the product you're building. At some point you're inevitably going to need to use the first person, and that's what this person is asking about.
I use "We" for any official communication and copywriting for my products. For personal correspondence I'll often use "I", especially when talking about things I personally will be doing (ie., "I'll look into that").
For anything where more than one person is reading (site copy, forum replies, etc.,) I tend to use "We".
One struggles to decide.