To some extent, yes - the customer is always going to be on the hook for telling the truth. For example, we can ask: did you go out to that dinner with a client or coworker? The customer could lie and say yes, in order to claim more write offs. There's not much we can do about that.

We support users if they get audited in the sense that we'd give them all of their data recorded with Keeper and help answer any questions. Ultimately, we base all of our suggestions on information the user has told us, but we can't guarantee that the answers were truthful.