Things like this are always tough to see on the micro, because individuals that didn’t do anything wrong are losing their jobs. On the macro, it’s tough to blame the business for doing the right thing for themselves.

The market places immense pressure on incumbent businesses to innovate to cut costs, reduce inconsistency, and provide fresh experiences. These are the basics of capitalism and any individual agent is _required_ to adjust their personal work policy to maintain their position of employability. Employability is always transient. Any personal skill, specific job category, or asset has a limited period of time that it will be useful to the market.

Some obvious examples of this happening:

* Walmart has been piloting robots that can take inventory and clean [1]

* Short distance Autonomous food delivery robots [2] [3]

* Autonomous vehicle delivery of humans and goods [5]

* Haidilao (huge Chinese hotpot chain) has been piloting robots that deliver food to your table [4]

[1] https://www.google.com/amp/s/amp.cnn.com/cnn/2018/12/07/busi...

[2] https://techcrunch.com/2019/01/22/starship-deploys-autonomou...

[3] https://www.google.com/amp/s/www.theverge.com/platform/amp/2...

[4] https://shanghai.ist/2018/10/29/haidilao-robots/

[5] https://www.frysfood.com/f/grocery-delivery-nuro-self-drivin...