Is that true?

eg if I'm going to the mall to buy a shirt, I'm not really interested in how many "loiterers" are in the store browsing, I just want to go in and buy a shirt.

If the music's offensive then I'm not going in at all.

I'm sure they've done studies and focus groups and whatever, it's just odd to me that even with all the comments here to the contrary, businesses still think they're going to make more by making their stores unpleasant to go into.

I have quite a bit of discretionary income so I would have thought I'd be a desired customer, but malls are so unpleasant that I do almost all of my buying online.