Tesla Customers Describe Maddening Problems with Returns and Refunds

cnbc.com

17 points·SirLJ··7 comments

The first refund was for someone who said it "wouldn't stop running". It's electric. There is no engine to run. Isn't it supposed to just sit and do it's own thing when you walk away from it?

Also the author of this article sure writes a lot of articles critical of tesla. In fact, all of them seem to be about tesla. Seems CNBC, or at least this reporter, has a pretty obvious bone to pick with them.

It would be really interesting to see how many negative stories about Tesla each media company has produced. CNBC has got to be in the lead.

The only car manufacturer that even offers full priced refunds, and this narrative is that sometimes the refunds don't go smoothly. Weird angle.

How can the car have the top spot for consumer satisfaction and, at the same time, be bad enough for them to retract a recommendation? Seems shady.

Consider that early adopters who are willing to put up with teething issues to be on the forefront of innovation are not the same market segment that reads consumer reports to determine which vehicle to purchase.

It can be simultaneously true that Tesla owners love their cars but someone that wants to get from A to B should not buy one yet.

Jumping to the assumption that it's some kind of anti Tesla conspiracy when there's a perfectly simple explanation is not helpful.

Not anymore:

https://news.ycombinator.com/item?id=19225415

Truly, dealerships are the highest form of customer service we encounter in any consumer transaction we encounter.

Oh, you mean they are full of dirty tricks, hard sells for dubious or fraudulent add-ons, exploitative repair divisions, and predatory lending?

Yeah, I bet dealerships would be GREAT with return/refunds.

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