Amazon Lost Some Inventory and They Don't Want to Reimburse Me
- I'm buying some products from a supplier and then I'm sending those products to Amazon. The invoice date is November 2017. Amazon receives the products in the same month;
- Things don't go according to plan and most of the products remain unsold. So, in order to avoid storage fees, on June 2018 I'm sending a removal request;
- In July 2018 some of the products from that removal request came back to me and I wait for the rest until 3rd of October (my mistake for waiting that long);
- On 3rd of October 2018 I call Amazon and a case is opened;
- I go back and forth with Amazon support, but the missing products are not found;
- In December 2018 I'm sending an invoice to Amazon in order to be reimbursed (Amazon didn't asked for it, but I was tired of that back and forth);
- Again, back and forth with Amazon until FEBRUARY 2019 when Amazon tells me that I will not be reimbursed because the supplier invoice was issued in November 2017 and I've sent it in December 2018. Motivation: "As per Amazon policies in order for an invoice to be eligible for a re evaluation it must have been issued within 6 months of the date the reimbursement was granted, the reimbursement for ASIN XXXXXXXXXX was granted on December 2018 and the invoice provided is dated November 2017";
- I must mention that a reimbursement was never granted. Amazon was only investigating IF it can be granted or not.
I've asked them if they want to add anything to this because I want to make the full case (not just this short history) public. My question is: what is the quickest way I can solve this case after I make it public? I just want my products back or to be reimbursed for them if those are lost or damaged.