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StavrosK

Your comment confuses me, can you clarify?

> This is why we went with a stepped process. [..] It frustrated everyone.

But then:

> Since we've implemented the stepped process (and made other changes) complaints have all but disappeared

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"[..]" was a list of all the problems that frustrated people before the stepped process.

Oh, I see, thanks. The list sounded to me like a description of the stepped process, so I was confused.

Choose login method first = frustration (users may not remember what IdP they used) Stepped process = drop in complaints

OMG yes. We went with "choose the login option" and it sucked. Everyone created multiple accounts (we didn't support combined identity at the time) and it just..sucked.

Not that I disagree, but we have possibly the world's most boring login system with nothing but email/password and even then people manage to create multiple accounts. And then john.smith@example.com will email us, asking why the facilities they set up last month aren't working any more, completely failing to mention that they set them up using their john.smith.666@example.com account.

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