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Comment by coleca | Hacker News Reader

I see this all the time. Legit mail from Google gets stopped by Googles own spam filters on our Corp google apps account. But clearly forged phishing emails purporting to be from our CEO (sent “from” their email address but not from Googles own servers when we use Google apps and have DKIM/SPF setup) gets through to the inboxes.

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I just found my Google support chat transcript in my spam folder on Gmail.

If they specially whitelisted themselves it would raise antitrust issues.

System messages getting through the spam filter isn't an antitrust issue, they're not marketing or competition or sales. In this case it's a 'your account is about to be terminated' message which absolutely should not be getting sent into the spam bin, that's actively harmful to your business.

Imagine if the gmail spam bin was eating important renewal notifications and business notices for a company that competes with google, would it still be anti-competitive for Google to make sure gmail's spam filter works right?

The problem is that Google might be sending those emails in a way that activates the spam filters on other email providers.

So if the message is "use Gmail or otherwise you can lose important messages from Google and then your business gets screwed" ... that's definitely an anti-trust issue.

That said, they should definitely fix this issue.

Adding DMARC would put a stop to that.

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