Amazon's grocery and restaurant service also has a variable base rate that depends on tips as well. FYI.

Thanks for taking the time to reply - this story is a good reminder to treat employees/all people as well as you can, not conditionally.

Do you think there's anything the CEO could have said/done today that would make you reconsider Instacart? I do like the retroactive payments he mentioned, but wonder if the there's anything more they could do to regain a customer like you.