Comment by mywacaday | Hacker News Reader

Comment by mywacaday | Hacker News Reader

Reminds me of the time my wife cancelled our internet with Vodafone and three months later we got a letter to say our arrears were being referred to a debt collection agency. I spent an hour on the phone, talked to 8 different people to only end up back at the 1st person. They claimed we only cancelled the direct debit and not the account, I agreed that they would pull the call and if that was the case I'd pay what was owed. As soon as I was off the call I got a mail to say that it would cost me €6 for them to listen to their recording. I got mad and looked up the CEO of Vodafone Ireland and found her direct email on a chamber of commerce website and email her a polite description of my experience. 10am next morning I get call from the head of customer service apologising and advising me that all fees had been waived, a win so I thought. A week later I get a call from HR asking if I had emailed the head of Vodafone from my work email, we had a corporate account and Vodafone complained that I had emailed their CEO using a work account on a personal matter. I could see the person in vodafone who checked who I was on linkedin the day before I got the call from HR. That was over five years ago and I still get annoyed, gits!

Is the implication here that even after going all the way up to the CEO, Vodafone still only fixed it because of your association with your company?

I think the implication is that Vodafone later doxxed mywacaday's work persona and retaliated.

Classy.

I think the implication is that despite contacting the CEO through a personal email address, Vodafone looked up his employer on LinkedIn and complained to them. From the sound of it, this would be petty revenge from the customer service department, who didn't like having been put in the spotlight for poor customer service.

Oh, wow, reading it more carefully I see you're right. That's much worse than I thought.

Reciprocity- The customer complains to the CSE's CEO; the CSE complains to the customer's CEO

I had contacted Vodafone through a work email address as gmail was blocked where I work. I think the case was flagged as corporate as I made the call on my blackberry and the call was flagged as a corporate customer.

I had a similar experience trying to cancel Dish after a few days because everything I’d been told on the phone, including that there was a 30 day trial period, was wrong. I asked them to replay the recording and they just refused. Nothing happened until I filed a BBB complaint.

All I wanted to do was return the equipment and cancel my plan. I even offered to pay for the installation time from the technician who came out but they were not having it for some reason.

They pulled the call! Wow, I’ve never been able to have that done

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