I spent the time figuring this out because I read exceptionally fast. When I've read a page in a few minutes and the timer forces me to sit there for an additional 13 minutes, I'm going to figure those things out. It was silly.
Though you probably would have done better to report the problem through the state authorities overseeing the contractor (or the general government oversight agency, like th Bureau of State Audits in California) rather than the contractor, to whom your report was a threat of revealing their poor performance.
If nothing else, a report to responsible state authorities would be less likely to meet with someone with an incentive to sweep it under the rug (especially a general oversight body) and would be more likely protected by whistleblower protections, which most states have in some form.