Hacker News Reader

Unless you are huge corp buying ads by the bucket you are not "really a Google customer", are you?

The Comcast part made me laugh. But yes, sadly even in my experiences, Comcast has better customer support than Google.

Near as I can tell, the only way to make progress there is to know someone on the inside.

Not true. Having thousands of followers and "going viral" is an equally good method.

That's like saying being born rich or winning the lottery is a good method to make money