Imagine for a sec a situation where: 1. I receive a robocaller message. 2. I press a button on phone indicating spam 3. Software Agent takes over, presses the right DTMF to proceed (ML based analysis of what works and what doesn't) 4. Agent waits for human to come on, starts playing random conversational pieces that sound right (extension, the google thing that booked a hair dresser appointment takes this even further https://www.youtube.com/watch?v=6D-6mxb_Mu8). 5.