In this case, both the saying of soothing things to the people who are complaining, AND lobbying the government to make those complaints less effective in the future are in line with the real goal: maximizing the success of the company, as measured by profits. When viewed through this lens, these actions do not conflict. In fact, BOTH are REQUIRED.
These only APPEAR to conflict when you think that top leadership actually REALLY cares about anything other than money, and the influence it brings.