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Besides the connections the software doesn’t work between those two out of the box. My mom bought 2k MacBook Pro from the Apple store and a 1100 Iphone xs and we got home and plugged it in to back up her saved backup and iTunes wouldn’t let us. I can’t recall the exact problem but the solution was downloading the latest software for both devices. Several hours later it was working but out of the box? So disappointing.

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That seems like a negligible issue. It's really not unusual that both device and software need to be on the same or latest version to work as intended.

steve would laugh you out of the room if he hadn't fired you on the spot...

(unless perhaps you didn't hold it properly.)

as if in the days of steve all was working smoothly... gimme a break...

Then it should tell you that's whats wrong and how to fix it.

If I remember correctly iTunes absolutely tells you that that your software versions are incompatible and suggests that update.

Was there not also a point where a new MBP with USB-C only, and a new iphone wouldn't even be able to be connected out of the box?

Still the case unfortunately, had to go back to the store to get and adapter to connect my iPad to my Macbook.

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