How often is the sidewalk publicly-owned versus privately owned with a right-of-way?
Now.. one company may own the building + sidewalk and the businesses inside the building are just leasing space. In that case, they would probably need the building owner to call the towing company, or have some sort of agreement to do so. For instance, the owner may delegate some sidewalk responsibilities to the round-level tenant in the lease. I have a rental property and I delegate snow removal and lawn maintenance to the tenants. (Though legally, if the tenants don't keep up with it, it would ultimately come back on me).