Thank you for relating this to caring about the product and it's continued support.

The hospital you're describing sounds like a great example for others. It's great if you make it public, you also need to show you're taking actions on how to prevent it from happening (like they invite the family to their meetings). I do think the suing nature in the U.S. plays a part in people hiding their mistakes in for example healthcare.

Your hospital story makes me think of the book Black Box Thinking by Matthew Syed which I red a few years ago. It's about how different the approach is in the airplane sector versus the healthcare sector.