However, if the company has a proper structure in place and actually plans things, maybe those qualities aren't quite as important... And maybe the employees would like it there better.
Companies forget that interviews go both ways. If you prove to me in an interview that your company is really messed up, I won't work there. If you take me on a 'lunch interview' and judge me on whether or not I salt my fries before tasting them, I won't work there. That's not a valid test of whether I do proper research or not. It just happens that there is -never- enough salt on fries, so I just add some.
And if you make me 'ask for the job' by calling you back and inquiring, even though you stated you would call me, forget it. I don't play games, and I don't understand why you'd want to hire people who do. Since you've made sure to select an entire staff that plays games, I'm sure I don't want to work there.
Having said, that if the position he was interviewing for really, really needed to do those 2 tasks on a regular basis, he should have known the best way to handle it and what questions to ask to figure out the proper solution.