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Comment by abc-xyz | Hacker News Reader

A lot of people recommending NameCheap in this thread.. it's worth noting that they supposedly gave a warning to a guy running a forum with millions of visitors that they would suspend his account if he didn't remove two images within 24 hours (https://news.ycombinator.com/item?id=14139288), and that they're dumping costumers private info (https://news.ycombinator.com/item?id=18063667). I'm guessing there are other horror stories as well, but those two alone (which to me sound credible) were enough reason to take my business elsewhere.

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This - after their support requested my password over live chat I've since moved every domain I own to Gandi upon renewal.

Hey, the same thing happened to me! They asked for my password during a livechat session, and i was like "what the hell".

Also, another time I was having problems with their stupid 2FA app (back when they ran their own app and it broke constantly), and their solution was to just disable the 2FA for my account. They said I can set it up again whenever I want to. So then I told the woman, that if someone wanted to hack into my account, they could just open a livechat and get my 2FA disabled and then log in, why should I even bother having 2FA at all if you're just going to disable it.

To be fair, they finally moved to a more traditional 2FA now, where you can use any 2FA app instead of their proprietary namecheap app. So they might not do this anymore. I think they were disabling 2FA back when they used their own app for it, because it was super buggy and people (like myself) would get locked out of our accounts for no reason other than their app was buggy.

I can recommend https://easydns.com/

seconded. been using this for years and works incredibly well - perfect also also as a secondary DNS.

Their UI hasn't always been the latest & greatest (but even here they came a long way in the past 2 years). their knowledgeable (and helpful) customer support really makes up for it.

I don't know the internals of the company but would assume that the people running it are still the same team who founded it and they really know networking & DNS inside-out. Refreshing in a time where financial and marketer types have taken over a lot of the decision making in tech or where you're in a customer support loop for ages and everything is handled by a bot.

Their “no upselling” policy has taken a bit of a nose dive these days with pestering about things. In an email I have with their CS they said it’s not upselling, but offering you things other customers have found useful... Yeah right... all it’s not as annoying as GoDaddy’s at least was (not used them in years) but you are still trying to upsell me; just ditch your no upsell policy :-p

I still have a few domains with them it I’ve been using namesilo lately after hearing about them here and no complaints. Well the only complaint I have of them is they don’t have the range of TLD’s as namecheap does (but it’s only a handful of TLDs such as .es)

I've had nothing but great experiences with their support staff. I guess it's a your-mileage-may-vary kind of thing.

I've been using OVH for my domains. They're cheap and pretty good to be honest.

Move your domains to Cloudflare.

I did, largely because they take security seriously, but CloudFlare domains isn't a registrar: You can't set the nameservers to whatever you want. It's a CloudFlare lock-in service.

The fact that you can't change the nameservers doesn't make them not a registrar. They absolutely are a registrar. Just one that doesn't let you change the nameservers.

But you know what? I'm okay with that. I honestly can't think of a scenario where I'd want to use any other nameservers.

> I honestly can't think of a scenario where I'd want to use any other nameservers.

What about the scenerio where you are thrown off of cloudflare service? A CDN is more inclined to ban sites to limit their own risks from litigious IP owners, etc, irregardless of who would win an actual court case.

Why would they continue allowing you to use the registrar but not the nameservers?

I'm saying why would you let a CDN be your registrar in what sounds like an abnormal registrar agreement. (If they block you from the CDN, what happens then?)

> If they block you from the CDN, what happens then?

That could be an argument not to use their DNS service and their CDN service.

It shouldn't be an issue for the DNS service by itself.

I believe the path for Krebs when under DDOS was free CF cloud to akamai to special status (from Google?) Using CF domains with or without CF's normal services turned on would have made akamai impossible until a transfer process to a real registrar completed leading to an extra week or so of downtime.

The registry probably has rules on what they can do to customers that curtail them; they are probably not bound (ha!) to anything wrt serving DNS requests.

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