I have an older Synology. It is already ready for the masses.
Why: You only need one one for a family and most of the time there's already a person in the family who does "PC stuff". And even if there isn't there's always someone who'll learn it if a friend has one.
The rest of this post is not targeted at you but rather on a whole attitude here at HN:
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Anyone who can operate a web browser, has any education in IT and knows enough English to read instructions in the box should be able to set up one.
In fact I think just being able to read the quick start instructions should be enough to install one with basic features.
Setting up websites in the 90ies - early 2000s were a lot harder. Same goes for using older PCs with DOS.
A major problem today seems to be learned helplessnes. In our well meant and to some degree profitable[0] effort to make sure anyone can use anything we have are creating a situation were people are more helpless .
Seriously: if app stores and walled gardens had been introduced first the web and email had been considered to complicated now. I can imagine HN: """You mean my siblings, parents and grandparents are going to install this "e-mail" thing? Even if they were able to configure "smtp" and whatnot they'd forget the "email address" or even how to start it before tomorrow."""
[0:]: if anyone doesn't catch my drift, your brightest customers might not be the ones who pays most ;-)
Edits: a number of them :-)