This comment implies (like Fords: "If I had asked my customers what they wanted, they'd say better horses") that this 99% of customers are some backwards dwelling people who don't know the way forward (in your example, the no-keyboard touch screen).

But webapps are not some novel development they're not aware of. They are what existed before apps and during apps, and exists still, and people still spend most of their time on mobile apps.