That's entirely possible. The founders are promising customizations as a way of getting new sales, and I think that is the main problem here: trying to grow business faster than support. I kinda see their dilemma: they don't want to grow the # of employees TOO fast, but right now we're not growing fast enough, and the complexity of customizations is non-trivial. This might be early growing pains in an immature business. But I was bitching about the self-starter trends among new hires.