My god I hope you're correct. The problem is I'm not given a "new employee time buffer": the SLA is king, and even though I get budget to train (free lunches!!!) it isn't fully internalized that increasing customers at a rate faster than growing / training tech support is untenable.

I've been here 4 years, and some of the new-hires that came on my first year are now able to support mutliple projects and getting their sea-legs, but the burden on the senior programmers is still heavy, and I'm doing my best to retain those saints! Perhaps there will be an inflection point that doesn't involve customers and managers freaking out.

Or, heh, perhaps I'M the weak link.