The government
is the people. At some point, the officials need to just get on with it.
The reality is fine-grained democratic voting on every issue does not scale to today's world. People do not have the time, attention, education and understanding to vote properly on everything, and when you add in personal biases, lack of risk management, short-term outlooks, majority power, and special interests; things break down completely.
Many of these things which could improve civic life do not really need a voting process. It's not a system for the people (not anymore) but stays around because it removes accountability and provides regulatory capture for the few who profit. Of course, as you say, the very people who do not take action are the ones that need to take action for this to get better. I do not have an answer for that.