The big difference is that the chance that ALL devices on a brand new laptop will work out of the box (including all the bells and whistles like sleep modes, audio routing when adding/removing Bluetooth gear, multiple external displays with different DPIs, etc) is nearly 100% on Windows and in my experience nearly 0% on even the most up to date linux distros, at least unless you did very careful research before buying your machine.
This isn’t a criticism of linux desktop distros vs windows but it’s pointing out that the most important things you need when making a desktop OS for general purpose hardware is a big market share and relations with hw vendors. It’s a chicken and egg problem for linux.
Also: people generally aren’t interested in understanding or properly solving some problem. If a reinstall solves their problem that’s in many cases easier for most than editing a config file! Windows Systems are (can and often should be) ephemeral. I wish windows would make the nightly-wipe I have seen in university classroom installs of windows the default for home editions.