In which case, they didn't need "someone with common sense to take a look at the new design". They needed basic user testing.
Telling a company "do some basic user testing" is a useful recommendation. Telling them to have "common sense" isn't.
Telling a company "do some basic user testing" is a useful recommendation. Telling them to have "common sense" isn't.
Either the company truly didn’t have anyone do user testing, or they did and were ignored (which doesn’t surprise me either considering the child they appointed as “CEO”).
Maybe the problem isn't with my rant, but that somehow the people running that company do indeed not know what they're doing?