I mean with all this publicity they will probably be switching providers or sending in a complaint to Sedgewick, but they aren't micromanaging carpal tunnel workers comp claims that make up 1/100000th of their revenue.
Are there incentives for discovering a claim as fraudulent -- or do they just get paid by the hour, with certain standards that must be met, and that's it?
When they were choosing a claims management provider, they surely took care to choose one that aligns with their values. So this at least reflects poorly on Amazon's choices at that time.
You expect Amazon to interview insurance companies and reject any which answer in the affirmative to "do you follow industry standards with regard to investigating claims"?