> 2 days for people being locked out of their account, through no fault of their own, is a long time.
In absolute terms yes. Compared to how for example google handles this it’s outstanding.
In absolute terms yes. Compared to how for example google handles this it’s outstanding.
Regarding user support, Google ranks on par with an anvil.
Anvils do break, sometimes, and the failure mode is catastrophic: https://duckduckgo.com/?q=broken+anvil&t=h_&iax=images&ia=im...
We had someone locked out of their email while using Google's paid company mail service (App engine, I think it was called). Several days with no mail and no useful support taught me that relying on Google can leave you with no recourse.
I also had Google accuse me of "click fraud" on a website I ran in college- they stole about $300 from me, with no ability to appeal.
Google's support- even for paying customers- is abysmal.